Cancellation Policy

Cancellations must be submitted in writing by email to [email protected], and will only be recognized once received by Revelstoke Mountain School. 

Cancellation requests sent directly to guides in lieu of the office will not be recognized as guides are often in the field and unable to relay messages. 

General Cancellations

Greater than 30 days from start date

  • The deposit will be refunded in full
 

30 to 14 days prior to trip commencement

  • The deposit amount will be forfeited
 

Less than 14 days

  • The full trip amount will be forfeited
 

For larger trips where Revelstoke Mountain School is contracting third party companies such as huts, helicopter, and transportation, associated costs will be forfeited based on the respective cancelation policy of each third party.

If Revelstoke Mountain School cancels a trip for reason within their control prior to the start date, a full refund will be provided. If Revelstoke Mountain School is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided.

COVID-19 Policy

October 8, 2020 Update

Revelstoke Mountain School will proceed with Instructional Courses and Private guiding for the upcoming winter. Group sizes will be minimized to reduce spread of the virus and the proper PPE will be used.

We ask that you use extra caution if traveling to the town of Revelstoke from another location, and please respect the our community guidelines when in public spaces. 

If a trip is unable to proceed due to COVID-19 restriction or general travel restrictions the following policy will apply.

Greater than 30 days from start date

  • The deposit will be refunded in full


30 to 14 days prior to trip commencement

  • 75% of the trip balance will be credited for 2 calendar years.
 

Less than 14 days

  • 75% of the trip balance will be credited for 2 calendar years

If a guest feels they are unwell to join the trip or course the following policy will apply.

Greater than 30 days from the start date

  • The trip amount will be refunded in full
 

30 to 14 days prior to trip commencement

  • The trip balance credited for 1 calendar year.
 

Less than 14 days

  • 80% of the trip balance will be credited for 1 calendar year.